Refunds and cancellations

Daypass refund requests are reviewed by Monroes support. Refund eligibility may depend on whether the Daypass is unused, active, expired, attached to a promotion, or connected to redeemed friend codes.

For Daypasses attached to a promotion, refund requests should be made before the related promotional period closes, including any published 24-hour countdown extension. After a promotion closes, change-of-mind refunds may not be available, except where required by Australian Consumer Law.

Any approved refund may revoke member access, access codes, friend codes, and related promotional eligibility where allowed by the final rules.

Accidental or duplicate purchases will be reviewed by support.

Payment failures, cancellations, and abandoned checkout sessions do not create active access or promotional entries.

If an entry-linked Daypass is refunded or cancelled before the close of a related promotion, the related promotional entry may be cancelled, voided, or marked ineligible.

If a friend code has already been redeemed before draw lock, Monroes may need to review the refund and promotional entry impact manually.

Support contact: contact@monroes.au

Include your order ID and checkout email when contacting support. Do not send full membership pass codes or access codes in public channels.

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